BETTER
SUPPORT

Through our experts in newborn screening, we can help you to create service programs that meet the standards of even the most demanding screening laboratories. Our global presence and holistic understanding of newborn screening enables our screening solutions to share both innovation and know-how effectively.


Consultation

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We provide comprehensive consultation and support – from setting up the screening program to process optimization

PerkinElmer develops, manufactures and supports a market leading range of instruments, reagents, and consumables to the screening community. Providing unparalleled knowledge and depth of expertise with over 75 years of experience.

PerkinElmer provides you with the tools you need to set up and run a successful and cost-effective neonatal screening program. We offer a broad range of systems and solutions for every type of laboratory from manual low cost alternatives to more sophisticated fully automated solutions. 

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Take your knowledge to a new level – join our training courses that help save lives 

Our training team offers diagnostics product training courses for customers. Training is conducted by product managers and specialists from customer and technical support, software services and R & D. We aspire meet your training expectations and to give you the best possible training experience.


Training

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Service Excellence

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When instrument uptime is critical to performance – we've got you covered

PerkinElmer’s dedicated diagnostics service team comprises trained and certified engineers who have an average of 15 years of experience maintaining PerkinElmer and partner equipment.  

With our comprehensive Service Contract you receive priority response to help maximize uptime in your laboratory. If any unexpected service needs should occur, a PerkinElmer Customer Service Engineer will be there to diagnose and repair your instrument. The service contract brings your coverage to the highest available level including Preventative Maintenance.

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Dedicated customer support – you can count on us to be there when you need us

Our product specialist and technical support teams provide country and regional support. That’s why PerkinElmer is able to provide the best service in the industry.



Customer Support

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